Explore a Career with BEK Communications

We’re excited to announce an opening for a Customer Service Representative (CSR) position here at BEK in our Valley City office. This is a great opportunity for someone passionate about delivering exceptional service and making a real impact on our customers’ experience.

As a vital member of our front-line support team, the CSR plays a key role in resolving technical issues, strengthening customer relationships, and supporting long-term satisfaction and retention. This position is ideal for a highly motivated individual who thrives on problem-solving, delivering proactive service, and creating positive experiences that build trust in BEK’s services.

If you—or someone you know—are driven, customer-focused, and looking to grow within a dynamic team, we encourage you to apply or refer a candidate.

For more details about the role and how to apply, please reach out to HR or visit our website https://www.bek.coop/careers/

The CSR provides timely training, technical support, and service guidance to both customers and BEK employees. Responsibilities include responding to trouble calls, accurately managing service orders and installations, and working closely with cross-functional teams—such as Provisioning, Engineering, Sales, and vendors—to ensure services are functioning correctly and customer needs are met. Through every interaction, the CSR contributes to a consistent, high-quality customer experience that drives loyalty and long-term satisfaction and retention.

Operational Duties:

• Accurately handle, maintain, and follow through on service orders, installations, and trouble tickets.
• Support customer account administration and ongoing service needs.
• Understand and provide clear, confident troubleshooting for software, hardware, networking, and equipment issues.

• Proactively identify opportunities to enhance the customer experience and reduce churn through thoughtful support, service education, and solution-focused conversations.

• Identify customer pain points and recurring issues, helping to reduce churn by addressing concerns early and effectively.

• Promote relevant BEK products and services that may enhance the customer’s experience or better meet their evolving needs.

• Diagnoses and troubleshoot technical issues related to networks, phones, routers, and software applications.

• Contribute to a positive team environment that encourages innovation, accountability, and continuous improvement.

• Deliver product and service training to internal teams and customers to increase engagement, satisfaction, and retention.

• Demonstrate tact and diplomacy with colleagues at every level, and customers with varying degrees of technical understanding, to educate, assist and resolve all manner of technical, product, and service issues.
• Other duties as required or assigned by company management.

What You Need for This Position:

• Associate degree or equivalent in a computer-related or technical certification, OR three (3) years of relevant customer call center work experience; OR a combination of education and experience that encompasses all aspects of this position.

• Strong interpersonal skills to handle sensitive and confidential situations. Our ideal candidate is personable, positive, professional, upbeat, and energetic.

• Proven ability to communicate with clarity, compassion, and professionalism, especially when dealing with complex or technical topics.

• We work in a fast-paced, ever-changing environment; a demonstrated ability to juggle multiple tasks and demands with strict attention to detail is a must.

• Resourceful, roll up the sleeves attitude. The successful candidate must take the initiative to resolve problems, seek answers independently, and enthusiastically persist until goals are achieved.

• Actively participate in a team environment that fosters forward-thinking, innovation, and creativity to meet the Company's needs today and in the future.

• Be highly organized, detail-oriented, and resolute regarding accuracy.
• Demonstrate tact and diplomacy with colleagues at every level, and customers with varying degrees of technical understanding, to educate, assist and resolve all manner of technical, product, and service issues.